Tag
help-desk
2 catalogue entries use this topic; each Project's license policy is labeled separately.
Intercom
Intercom
Customer messaging combining chat, help centre, and bots
Intercom put support, onboarding, and product messaging into one thread per customer. The messenger in the corner of a product is close to a genre convention now, and Intercom largely defined it.
Zendesk
Zendesk
Ticketing and help desk for support organisations
Zendesk is built for support as a function with headcount, shifts, and service level agreements, rather than for a founder answering email. Routing, macros, and SLA policies are the substance of it.